Job Description

Position: Bilingual Communications Officer IV

Duration: 12 Months

Location: Quebec - Full Time Remote

 Communications Partner, Advice & Growth Marketing

Job Description

 

You: You’re a connector, a story-stitcher. You’re great with people and even better at navigating a matrix organization. You can distill what matters to an audience, and you can engage them with captivating narratives and insights. You have a deep understanding of influencing change through communications and are driven to break down walls, align a team,  and go to market with strength and poise.

 

Us: We’re a big marketing organization, looking for an experienced, proactive individual to independently lead internal and external communications. Our vision is someone who can confidently work within a large team to develop leading-edge communications and change-management plans. This role is accountable for the development, positioning, timing, and delivery of strategic and day-to-day communications supporting our Operations teams. Oh, and they’ll always keep their eyes on the prize: our goal to become the #1 Insurance Provider in Canada.

 

Key accountabilities of the role:

1.     Consult with various teams to stay on top of projects and initiatives designed to move our organization into 1^st place within the industry.

2.     Collaborate with Manulife business partners and senior leadership in support of strategic initiatives.

3.     Develop leading-edge communications that are engaging, informative and relevant to specific audiences

4.     Act as an advocate for advisors, the leadership team, and differing audiences, continually seeking new and improved ways of communicating while building engagement and breaking through the clutter.

5.     Deal with ambiguity, change, and competing deadlines, in a fast-paced environment.

6.     Develop and maintain a network of subject matter experts from across Manulife in support of content development.

7.     Contribute to a highly effective marketing team, fostering a positive and productive work environment.

8.     Formally present and defend recommendations.

9.     Take the initiative and accountability for the quality of your work, operating with minimal supervision.

10.  Influence others through a collaborative, thoughtful and tactful communication style.

11.  Communications support for high-profile, sensitive, or key strategic-initiative-related deliverables as required.

12.  The ability to understand and communicate within our brand tone and voice.

 

We’re looking for someone who is:

13.  A skilled communicator with exceptional written and verbal communication skills.

14.  Able to develop, own, and advocate for high-quality communication strategies, using different mediums like communications, multi-media, presentations, and more.

15.  An effective collaborator who enjoys working and sharing with talented colleagues.

16.  A proven multi-tasker who can manage concurrent projects and conflicting priorities within tight deadlines.

17.  An enthusiastic, natural leader focused on building an advisor-centric culture.

18.  A creative thinker and problem solver.

As the Communications Partner, you have:

19.  Minimum 5 years of experience writing, developing and implementing communications for various audiences, including senior management speaking notes and presentations.

20.  A degree or diploma in journalism, communications or equivalent work experience.

21.  Experience working within insurance or financial services and/or an agile organization is ideal but not mandatory.

22.  Excellent process and change management skills.

23.  Consistent track record of on-time, on-budget delivery.

24.  Exceptional questioning and listening skills with the ability to synthesize and interpret information to develop on-message communications.

25.  Collaboration and relationship management skills; ability to work effectively with others to set goals and resolve problems.

26.  Excellent partner management skills and ability to build and maintain strong working relationships across levels and geographies and the ability to maintain professionalism; experience interacting with senior management.

27.  Strong consulting, negotiation and influencing skills.

28.  Excellent organizational and project management skills with the ability to juggle projects, prioritize and meet tight deadlines.

 

Aside from what is currently provided as the job description, are there any additional soft or hard skills required and highly preferred? Top 3 Skills	Brief Overview:   Bilingual Required (French and English)   Leading internal and external communications on a specific strategic initiative within the insurance division of the Canadian Segment. The initiative is improving the way we communicate or talk about the investment we’ve made in service operations. We are known for great products, but the service model is lacking (especially compared to competitors). We are making a huge investment in improvement but need to communicate this internally and externally. This person will be solely responsible for giving internal members such as leaders, wholesale teams, and advisors with information they need to understand what Manulife is doing and change their mindset on how Manulife feels about service. This could include helping managers with key messages, digging into business units in our service operations area and understanding what changes are put in place, collecting metrics as proof points that we are improving things, then designing communication packages to go out in all directions, highlighting the changes. They have to be really ‘scrappy” and dig up this information and then be able to communicate it through all the channels.   Someone who is comfortable in communications and comfortable digging in to ask questions.   You can be a great writer, but that doesn’t mean you understand what it means to design plans tailored to different audiences—hence the required experience. Yes, it’s communicating but it’s just as much about influencing and changing mindsets, as well. Evolving a culture.   Top 3 Skills: Write Comm. Strategy Personality – Confident and Grit Super Organized. International experience is fine, but perfect verbal and written French and English Dealbreakers Some people think communications is writing emails. This is writing plans, writing strategies, etc. OK With Backgrounds: Copywriter background Relations background PR background Comms and Marketing background. Open to Freelancers and as long as they are aware they are aware of the 1-year contract.
How Many Years of REQUIRED Experience?	Minimum 5 years of experience writing, developing and implementing communications for various audiences, including senior management speaking notes and presentations. Bilingual Required (French and English)
How Many Years of NICE TO HAVE Experience?	Experience working within insurance or financial services and/or an agile organization is ideal but not mandatory. A degree or diploma in journalism, communications.