Billing Operations Specialist

• Supports ongoing maintenance of customer accounts and payment billing systems. Ensures payments through variety of sources are recognized and posted against the correct account and invoice.
• Manages the set-up of special pricing arrangements to include bundles, consolidations and discrete pricing arrangements, ensuring negotiated amount is accurately reflected in the billing systems.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Builds effective relationships with internal/external stakeholders.
• Monitors for accuracy of billing system information, including service pricing, rate structures and price lists for all business products.
• Leads/participates in the design, implementation and management of core business/group processes.
• Provides input into the planning and implementation of operational programs.
• Researches and investigates billing anomalies/variances for products and customers to determine cause and make recommendations for resolution.
• Establishes and maintains relationships to understand normal transaction patterns, systems operations and other factors that may impact invoice processing.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Resolves processing issues in accordance with policies & procedures and service level expectations.
• Analyzes data and information to provide insights and recommendations.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.

Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.