Job Description

 

Position:  Business Analyst II

Duration: 6 months

Location: Toronto – Hybrid

 

Degree/Certifications Required: Undergraduate degree Years of experience: 2-4 years’

Reason for request/why opened: Backfilling for someone on a leave % Interaction with Stakeholders: 50% (can change from day-to-day) Team Size: 2 people Personality Style/Team Culture: Great and overall happy culture, regular meetings to discuss any issues/concerns, people take ownership of their work

 

Selling Points of Position: BANKS culture and experience, exposure to upper management (networking), communication with other firms, able to flex your problem solving skills Best Vs Average Candidate: Self-sufficient, problem solver, analytical, take ownership of work and see it through to the end How will performance be measured: No set metrics but more so how quickly and how many breaks they are able to resolve

 

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

 

Primary Purpose of the Role:

A cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across BANKSS and/or other BANKS enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

 

Key Accountabilities:

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery and ensure timely follow up • Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained • Identify opportunities to improve service delivery • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels, including internal or external clients • Contribute to the production of consolidated or aggregated reporting as appropriate • Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries • May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner • Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions • Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within BANKS's risk appetite that enhance the customer experience and support business objectives • Must be able to conduct documentation of business requirements that are complete, accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

 

Skills:

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Strong understanding of FX and Derivatives products (Commodities, Credit, Rates, Equity). Ability to work independently and manage ones time. Advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle.

 

- Portfolio reconciliation and dealing with any breaks

- Upload our side of the trade to 3rd party vendor system

- There will be discrepancies, investigate issues, identify highest issues, fix breaks, etc.

- Answer client questions

- Will also be working with other banks

- Partially Client facing

- Deal with BAU issues

- Work in the regulatory space

- Work with compliance team if need be

 

 

MUST HAVE:

 

1.) Business Analyst Experience – 2 years

2.) Strong understanding of FX and Derivatives products (Commodities, Credit, Rates, Equity)

3.) Advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle

4.) Strong Communication (verbal and written)

 

 

NICE TO HAVE:

 

1.) Technical Abilities – Python, Alteryx (to resolve issues)

2.) Previous banking experience