Job Description

 

Position: Business Analyst V

Location: Toronto

Duration: 6 Months

Type: Remote/Hybrid

Overview:

Business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB).

 

CUSTOMER

•            Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects BANK's standards and Guiding Principles. Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience 

•            Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results 

•            Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach 

•            Provide recommendations and direction based on the end to end customer experience when making decisions 

•            Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business 

•            Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed 

•            Engage appropriate stakeholders to identify and manage required outcomes of projects for the business 

•            Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project 

•            Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization 

•            Identify and lead problem resolution to ensure customer needs are met 

•            Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) 

•            Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for  successful delivery of requirements 

•            Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

 

SHAREHOLDER - BUSINESS OPERATIONS

•            Focused on executing better constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.

•            Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels 

•            Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions 

•            Identify scope changes and complete analysis to determine impact to project benefits and risks 

•            Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline 

•            Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state 

•            Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met 

•            Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met  Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst) 

•            Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.

•            Align decisions to BANKs risk appetite 

•            Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates 

•            Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution 

•            Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines 

•            Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions 

•            Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities 

•            Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate 

•            Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases 

•            Develop efficient and effective solutions through analytical problem solving  Support implementation / post implementation activities as defined in the project plan

 

SHAREHOLDER- FINANCIAL

•            Banks commitment to financial responsibility and operating our businesses with excellence.

•            Own the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests 

•            Forecast, define and manage the requirements effort including cost and timeline 

•            Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required 

•            Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified 

•            Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project 

•            Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project 

•            Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter 

•            Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case 

•            Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements 

•            May contribute with business owner to define measures of success as defined in the project charter

 

****seeking a confident candidate who can operate proactively***

 

Must haves

•            Experience working with stakeholders in eliciting requirements and  creating deliverables that make use of data analysis/data mapping and process mapping/business procedure skillsets

•            looking for someone who has experience working in regulatory projects/or projects with high complexity (multiple stakeholders) and high degree of uncertainty;  prior experience in working on project delivery with accounting/finance SMEs is now a must

•            ability to synthesize information, create a plan, and communicate clearly to multiple audiences

•            highly organized

•            agile mindset/ability to pivot/reframe assumptions as priorities shift

 

 

Nice to haves

• Former Bank experience
• IBA certification
• BSA experience/ Systems experience