Job title: Manager - Change Management
Job type: Contract
Emp type: Full-time
Industry: Banking
Expertise: Banking
Location: 200 Bloor Street East, Suite 1813, 200 Bloor Street East, ON, M4W 1E5
Job published: 2022-08-09
Job ID: 59039

Job Description


Job Description


Position: Manager Change Management IV

Duration: 11 months contract

Location: Remote, Anywhere in Canada



Job Description

As the Global Change & Comms Lead, you will play a key role in Global Procurement’s ongoing digital transformation and large end-to-end procurement software implementation project (Procure-to-Pay).  You will work with various global stakeholders (primarily in North America and Asia), including leaders, fellow workstream leads, business & technical SMEs, project participants, vendor partners, external suppliers, and others to define and successfully execute our global project Change & Comms strategies.  Your ultimate measure of success will be a smooth transition and successful internal & external adoption of our new Procure-to-Pay solution and associated ways of working.


Key Accountabilities:

  • Working with the Global Executive Initiative Lead, Program Lead, Project Manager(s) and others, understand this mandate and develop an overarching approach to successful change management & communications on this project, using appropriate methodologies, tools and techniques
  • Lead the Change Management & Comms project workstream(s)
  • Identify & craft engagement plans for global stakeholders of all types, seniority & locations
  • Plan & execute global Change Impact Assessment(s)
  • Develop & execute an effective global Change strategy & plan (including Change Readiness)
  • Develop & execute an effective global Comms strategy & plan
  • Draft, review, and publish global internal & external project communications across various channels (e.g.: email, internal sites, FAQ docs, etc.)
  • Partner with other global workstream leads as required to achieve shared project objectives
  • Build strong relationships and credibility with stakeholders inside & outside the project
  • Develop & track change and comms success measures; lead course corrections as needed
  • Help impacted internal & external stakeholders succeed with the new tool and ways of working
  • Help us achieve target business case outcomes through change & comms activities, as applicable
  • Act as a champion / ambassador for the project
  • Support other project activities (e.g.: training, implementation) as required



  • 5+ years as an intermediate or senior Change leader
  • 5+ years as an intermediate or senior Communications leader
  • 5+ years working with stakeholders at all levels, up to C-suite or SVP
  • 5+ years experience with industry standard change & comms tools and methodologies; ability to act as an advisor to project participants
  • Superior writing & editing skills
  • Ability to gather, analyze, and synthesize information, and make informed recommendations
  • Ability to communicate effectively at all levels, including written, verbal and visualizations / presentations
  • Strong planning and organization skills; can manage multiple tasks and meet deadlines
  • Strong interpersonal and leadership skills
  • Formal accreditation in change management and/or communications an asset
  • Experience in training material development & delivery an asset
  • Experience with Agile methodology an asset
  • Experience in Financial Services, Procurement teams, and/or large software implementation projects an asset