PRIMARY PURPOSE OF THE JOB

• Provide a broad range of analysis in the development of HR programs, including processes and procedures development and monitoring.
• Contribute to the HR mandate through research and assessments for a specialized function.

KEY ACCOUNTABILITIES:

CUSTOMER:

• Conduct regular, ongoing analysis, evaluation / assessment and review of HR programs and initiatives 
• Maintain up to date awareness of HR landscape; assess where gaps exist, support the implementation of programs which meet or exceed employee expectations
•  Conduct ongoing industry and competitive analysis to obtain market insights 
• Provide input to HR specialists and managers through conducting analytics and driving insights to support the planning process 
• Develop and maintain employee-facing documentation and communication materials in conjunction with key partners 
• Support with analyzing HR policy and governance impacts on customers, stakeholders and processes to achieve better business results  Liaise with various partners and stakeholders in the resolution of program / employee issues 
• Support and monitor the adherence to service level agreements with external vendors 
• Work in close partnership with selected vendors to ensure program objectives can be met and solutions can be delivered within set timelines, escalate to Management where appropriate

SHAREHOLDER:

• Prioritize and manage own workload to meet SLA requirements for service and productivity 
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate 
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area 
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk activities as necessary 
• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience 
• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices 
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists 
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others  Identify, recommend and effectively execute standard practices applicable to the discipline 
• Adhere to internal policies/procedures and applicable regulatory guidelines 
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts 
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary 
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite 
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

Must haves 

• Verbal and written communication skills, attention to detail, Customer service and interpersonal skills.
• Excellent Collaboration skills
• Problem solving skills
• Decision making skills
• Ability to work independently and manage one time.
• Previous experience with computer applications, such as Microsoft Word and Excel.
• Relationship management experience.

Nice to haves

• Knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action).
• Health and safety experience