The Client

Our client a leading midsized public accounting firm is looking to hire a Standards and Quality Control Manager to join their team in Toronto. 

What you will achieve in this role

Standards and quality control manager key responsibilities:

• Annual monitoring of the firm’s quality control system
• Maintaining the database of Firm’s forms and making sure checklists are up to date
• Compliance with CSQM 1 and 2
• Internal training
• Chair audit standards group & PD Committee
• Arrange for external training through AIAG consortium
• Maintaining the firms’ working paper software such as CaseWare and keystone

Client work key responsibilities:

• Engagement quality control reviews on files as required
• Research on application of accounting principles
• Quality control of financial statements
• Engagement manager on files

What you must bring to this role

• Must have 5-6 years of post-qualifying experience
• Strong knowledge of CaseWare, TaxPrep, word and Excel
• Professionalism in dealing with clients and staff;
• Excellent time management skills to meet deadlines
• Excellent verbal and written communication skills

JOB DESCRIPTION

Job Title Account Manager

Branch/Department Commercial Services

Reports to VP & Head of Commercial Services

Our Client

Our esteemed client is a reputable Canadian financial institution, serving approximately 186,000 members through a network of 36 branches across Ontario. With over $10 billion in assets under management, they are dedicated to providing comprehensive financial services, including personal and business banking, mortgages, loans, and investment services. Furthermore, they place a strong emphasis on cooperative banking principles, such as community development and social responsibility. They are constantly seeking talented individuals to join their team and assist in their continued growth and service to members.

Scope of Position

The Account Manager will ensure that the Credit Union attains its growth objectives and manages its existing commercial real estate portfolio by assisting both new and current commercial real estate accounts in meeting their business needs. The Account Manager will further the member relationship by identifying and providing for account needs for credit, deposit and other products and services, with a focus on the larger and more complex transactions of the high value accounts. He/she will also act as a mentor to other commercial department staff as they strive to better service accounts and develop in their respective rolls.

Major Responsibilities

1. Contributes to the growth and on-going maintenance of the commercial real estate portfolio:

• Sources, receives, investigates, and analyses larger and/or more complex requests for commercial services and products from a variety of sources, including brokers, individual accounts, small and medium sized enterprises, Corporations, Associations, Co-Operatives, Not-for-Profit organizations, and other lenders.

• Manages the Credit Union’s most complex member commercial real estate relationships, requiring superior analytical and inter-personal skills, superior levels of general business knowledge, and advanced mathematical aptitude.

• Delivers the Credit Union’s credit, savings and other products and services to both existing and new accounts by assessing their specific needs, having a thorough knowledge of our available products and services, and identifying appropriate solutions.

• Prepares and presents, as required, supporting detailed loan summary or product delivery recommendations which include all appropriate supporting documentation, underwriting review, risk analysis, and clear, concise recommendations.

• Applies sound and supportable judgment within the parameters of accepted commercial business banking practices and procedures, as well as the Credit Union’s By-Laws and Policies.

• Ensures that senior management is made aware of material changes to credit.

2. Provides a high level of service to accounts:

• Demonstrates resourcefulness, creativity, innovation, and a helpful attitude, while striving to meet the needs of both the accounts and the Credit Union.

• Ensures member needs are being met, by managing the account relationship, and communicating effectively and openly with the accounts to explain our product and service offerings and processes.

• Ensure member satisfaction by cross-selling products and services, or referring them to appropriate channels as required.

3. Contributes to the departments’ business development activities:

• Keeps abreast of local business opportunities, general economic indicators, and industry trends.

• Increases public awareness of the Credit Union’s products and services by planning, scheduling, and conducting activities that promote the Credit Union’s products and services.

• Devotes time and energy to cultivating relationships with entrepreneurs, bankers, associations, accountants, lawyers, and real estate professionals, prospective accounts and depositors, and other key individuals in a position to influence the decision making of business/commercial clientele, with the scope and conduct of such activities undertaken, at all times, with a high degree of professionalism, in keeping with the provisions of the Credit Union’s Code of Conduct.

• Maintains a significant profile and develops business relationships within the local business community on behalf of the Credit Union through participation in organizations such as the Board of Trade, Chamber of Commerce, Local Real Estate Board, industry associations, and trade shows/exhibits.

• Keeps abreast of business sectors with significant growth potential and potential for decline, so as to proactively manage the growth and maintenance of the commercial services portfolio.

4. Ensures safety of account’s deposits:

• Recommends an adequate/appropriate rate of return on credit products.

• Ensures a close monitoring of accounts in his/her assigned portfolio, applying sound and appropriate management/administration techniques.

• Identifies potential problems, recommends corrective measures, and implements approved courses of action.

• Demonstrates resourcefulness and creativity in developing action and realization plans that, whenever possible, satisfy both the Credit Union and the account.

• Keeps abreast of business sectors showing signs of potential negative trends, and recommends and carries out appropriate commercial banking portfolio management plans.

5. Supports internal staff as required:

• Shares his/her expertise with new employees or staff from other departments, as required.

• Assists in duties related to the operations of the department, or on request. • Acts as a mentor, in a team structure, to all staff in their efforts to meet account

service requirements and develop in their individual roles.

• Supports colleagues in departmental duties, as required.

Expectations / Outcomes

• The expectations of the Credit Union commercial clients will be met and exceeded.

• The value of the Credit Union commercial portfolio will continue to increase (through the opening of new accounts and servicing of existing ones) and the quality of the credit decisions will be high with a reducing delinquency rate.

• Corporate goals for Commercial growth will be met and exceeded.

Contacts

• Current and prospective commercial real estate members.

• Management and Senior Management.

• Members of the local Business Community.

• Members of partner organizations.

• Professionals in the community (i.e. brokers, lawyers, accountants, etc.). • Professionals engaged in a consulting capacity by, or on behalf of, the Credit Union.

Qualifications

Education / Certifications / Experience

• Post-Secondary education in a related discipline, ideally at the University level, typically in Business Administration, Economics, Real Estate Finance, Real Estate Appraisal, Applied Geography, Accounting, or Finance. (or equivalent combination of education and experience).

• Minimum 3-5 years’ experience in a financial institution, ideally in a commercial real estate account management role, with direct borrower/member contact, or with related experience.

• Demonstrated experience in recommending and/or approving commercial real estate credit is essential.

Knowledge / Skills

• Knowledge of principals, practices, and techniques related to banking generally and commercial real estate credit assessment specifically.

• Knowledge of general market conditions, industry trends, and best practices in the financial services industry, in regards to commercial credit and savings product and service delivery.

• Knowledge of management principles, practices, and techniques.

• Knowledge of legal requirements as they relate to the delivery of commercial credit and banking products and services.

• Knowledge of general macro-economic trends affecting our economy, and the market within which we operate specifically.

Competencies

• Ability to thoroughly analyze situations and problems and make informed and supportable decisions in a timely manner.

• Ability to communicate effectively, with management, employees, and accounts, both written and orally.

• Ability to make effective presentations.

• Demonstrate ability to exercise tact, initiative, discretion, and judgment.

• Ability to work under pressure, on numerous tasks simultaneously, to meet deadlines.

• Ability to work effectively with others, demonstrating dependability, adaptability, and a willingness to take direction as required.

• Demonstrated willingness to pursue continuous learning opportunities and skill development.

• Ability to work either independently, or in a team environment.

The Client

Our client is leading a Professional Services firm based out of Richmond Hill, Ontario that specializes in

Assurance, Accounting, Estate Planning, Tax Consulting, Forensics, Advisory, Business Valuations and

Litigation Support Services.

What you will achieve in this role

• You will be leading tax consulting engagements which include corporate reorganizations, estate freezes, estate litigation and other general tax planning.

• Research and analyze technical tax topics.

• Review tax models to illustrate the potential tax savings from proposed tax plan.

• Review tax compliance and election forms arising out of tax planning engagements.

• You will assist in reviewing legal documents from tax perspective to implement proposed reorganization.

• You will be reviewing special forms such as applications for the Voluntary Disclosure Program and request for a clearance certificate.

• Provide training and support service to the compliance department on tax related topics.

• Present research finding by either verbal or written communication in a professional manner.

• Assist in writing bi-weekly tax articles for internal and external use.

• Work closely with other departments to assist clients with varies professional services need.

• Tax lead on small and medium sized tax consulting engagements.

• Provide daily guidance and coaching and develop the tax knowledge of more junior tax team members.

• Provide timely, high quality, exceptional service to our clients.

• Develop a professional and productive relationship with existing and potential clients, auditors,

and staff.

• Ensure all procedures are, without exception, followed accurately and consistently, and proper

backups are included.

• Create and implement division Standard Operating Procedures (SOPs).

• Deliver KPI results to Managing Partners and Executive team.

• Enter time and expenses daily in CCH.

• Utilize monday.com and stay on top of assigned tasks.

• Meet target billable hours and engage in business development activities.

What you must bring to this role

• Certified Public Accounting (CPA) designation.

• Certification of CPA Canada In-Depth Tax Course.

• 8+ years’ experience in public accounting practice with a specialization in tax, preparing and

reviewing personal, corporate and trust returns, estate tax planning, corporate reorganizations,

and dispute resolution.

• Strong technical background in Canadian income tax with experience in tax research and memo

writing.

• Clear understanding of increasingly complex tax concepts and effective application of tax

knowledge to client situations.

• Proficient in the use of CCH (Tax Prep), CaseWare, MS Office Microsoft Word, Excel and

PowerPoint.

• Demonstrated excellence in oral and written communication skills.

• Building and maintaining strong relationships with clients.

• Strong project management and organizational skills.

• Highly organized and able meet tight deadlines.