Job Description:

• Degree/Certifications Required: Undergrad
• Years of experience: 5-7 years related business analysis experience required
• Reason for request/why opened: Backfill
• % Interaction with Stakeholders: 20% peers, 10% upper management. 70% individual analysis
• Team Size: 12-16 people
• How will performance be measured: Meeting deliverables, report quality, meeting project timelines, positive colleague feedback.

• Provide support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies.
• May also support team with project/program delivery.

KEY ACCOUNTABILITIES

CUSTOMER

• Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects bank’s  standards and Guiding Principles.
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience 
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results 
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach 
• Provide recommendations and direction based on the end to end customer experience when making decisions  Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business 
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business 
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project 
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization  Identify and lead problem resolution to ensure customer needs are met  Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) 
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for  successful delivery of requirements 
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER - BUSINESS OPERATIONS

• Focused on executing better constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
• Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels 
• Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions 
• Identify scope changes and complete analysis to determine impact to project benefits and risks 
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline 
• Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state 
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met 
• Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met 
• Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst) 
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.
• Align decisions to bank’s risk appetite 
• Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates 
• Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution 
• Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines 
• Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions 
• Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities 
• Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate 
• Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases 
• Develop efficient and effective solutions through analytical problem solving 
• Support implementation / post implementation activities as defined in the project plan

SHAREHOLDER- FINANCIAL

• Banks commitment to financial responsibility and operating our businesses with excellence.
• Own the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests 
• Forecast, define and manage the requirements effort including cost and timeline 
• Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required 
• Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified 
• Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project 
• Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project 
• Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter 
• Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case 
• Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements 
• May contribute with business owner to define measures of success as defined in the project charter

Must haves:

• Verbal and written communication skills  Problem solving skills  attention to detail and interpersonal skills.
• Ability to work independently and manage ones time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle.
• Knowledge of business process management techniques and principles involved in production of BPM drawings and models.
• Experience evaluating learning systems and technologies

Nice to haves

• Business Analysis Accreditation is an asset.
• Experience with  Sum total/ degreed

Job Description:

• Degree/Certifications Required: University degree or comparable professional education/training
• Years of experience: 2-4 years
• Reason for request/why opened: Backfill
• % Interaction with Stakeholders:  70% peers 30% upper management
• Team Size: 20-30 people
• Personality Style/Team Culture:  Open and goal driven
• How will performance be measured: Meeting deliverables, Accuracy, timely status reports, report accuracy

Job Description:

Department Overview

The Corporate Transformation and Operations (CTO) group is made up of six functions and was established to develop a strategy and model to build the capabilities, systems and processes required for best-in-class operations and other enabling capabilities across Finance, Risk, HR and Customer, Community & Corporate (CCC).   The CTO represents Corporate Function leaders, in partnership with Technology, to manage BAU operations and deliver change with confidence for corporate technology and data platforms.

Your Accountabilities Include:

The Project Manager will plan, manage and deliver distinct projects through all specific phases in alignment with business and/or enterprise strategies. This individual may manage a number of small to medium size projects at any given time with a low to medium complexity risk profile and time horizon generally ranging from short to medium term.  This individual may support projects within multiple CTO portfolios.

• Indirectly manage a LoB project team consisting of Business Analysts, Business SMEs and technology resources (where applicable) under the 1PM project & resource management framework or Next Evolution of Work (NEW) in future
• Engage executive sponsor to ensure active participation on project initiatives
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Establish effective project oversight and other governance bodies, and engage the correct levels to support the direction for the project
• Provide on-going communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner
• Respond to inquiries and escalate concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)
• Provide advice and guidance to business partners and project team as required regarding best practices in project management
• Collaborate with appropriate partners to ensure required resources are assigned to the project for successful delivery
• Deliver and own project outcomes that are aligned to established cost, timing, deliverable and scope objectives
• Generate cost estimates and provides general financial management, incorporating risk, by leveraging appropriate tools, templates,
• Proactively identify and track project risk and develop mitigation plans to manage risk
• Accurately forecast and manage assigned budget to provide monthly financial reporting for projects in alignment with Finance standards
• Support vendor management and strategic sourcing process, managing RFP activities and partnering with vendor(s) to ensure efficient and effective project delivery
• Apply bank principles of project management life cycle methodologies, tools and best practices, ensuring that appropriate documentation, change and risk management practices are in place

Must haves

• 3-4 years progressive project-related experience
• Comprehensive knowledge of the practices, procedures and principles of project management
• Exposure to financial management with respect to tracking, forecasting and managing project budgets
• Team player with ability to influence and achieve results through effective negotiation, problem solving
• Excellent written and verbal communication skills
• Good relationship management skills
• Experience with Microsoft Office

Nice to haves

• PMP certification or equivalent preferred
• Familiar with bank project delivery methodology

Job Description:

• Degree/Certifications Required: Bachelors Degree
• Years of experience: 10 years . Willing to consider less years experience at lower Bill rates
• Reason for request/why opened: additional resource on current project
• % Interaction with Stakeholders: 40 %
• Team Size: Large team- 100 people
• Personality Style/Team Culture: Looking for someone who can work in a fast paced environment.
• Selling Points of Position: Experience working on an important project with Top Bank
• Best Vs Average Candidate: Ideal candidate who has worked on large data driven projects. Familiar with schedule mgmt, rate log mgmt, sharepoint, meetings mgmt. Follow up on action items assigned to by PM. Someone who can work on very fast paced moving projects and can handle heavy data driven project.
• How will performance be measured: Verbal

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

• Candidate will be Project Analyst/Jr PM
• Will be assigned to different/multiple project.
• Manages project schedule
• Will work with Sr PM
• Experience with Various reporting

CUSTOMER:

• Conduct regular, ongoing analysis, evaluation / assessment and review current and future state business processes/ procedures within the assigned business area 
• Gather required information and document/map current and future processes, provide input and recommendations to support process improvement 
• Streamline and standardize procedures representing the process mitigate errors, reduce risk, providing consistency 
• Build effective relationships with key business partners within the assigned portfolio 
• Analyze the feasibility and impact of new initiatives, process improvements, technical solutions, and/or products/features 
• Act as the process representative for a defined area on a variety of projects 
• Support/lead the completion of low risk/impact projects/initiatives related to processes/ procedures within the business area 
• Coordinate status reports, communication and deliverables for one or more projects 
• May represent the business and provide coordination within the business, with external service providers and other areas within the bank, on operational processes/ projects 
• Develop and maintain a high level of business knowledge and an understanding of project management principles and methodology 
• Support the development of internal standards and procedures 
• Support the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives 
• May support training plans for new/improved processes/ procedures, including creation and deployment of communication circulars

SHAREHOLDER:

• Prioritize and manage own workload to meet service level requirements for service and productivity 
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate 
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area 
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary 
• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices 
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist 
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others 
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite 
• On assigned projects/initiatives, use project/process management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable 
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

Skills: 

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.  
• Basic ability to work independently and manage one s time.  
• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.  
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.  
• Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.   
• Education/Experience:  Bachelor's degree in business administration or a related field. 
• PMI or PMP certification preferred. 
• 10+ years experience required."

MUST HAVE:

• 4+ years of Project Analyst experience
• Experience with Project Schedule
• Excellent communication skills
• 4+ years’ Experience with reporting
• Managing raid logs
• Meetings management

NICE TO HAVE:

• MS Project
• Excel VLOOKUP, pivot etc..
• Prior TD or banking experience
• Familiar with agile
• Previous AML/regulatory experience