The Client:

The Client is a leading financial institution with significant North American holdings and a multi-national presence. The client has operations across most verticals, including Institutional & Corporate, Wealth Management, Private Clients, Retail Banking, Commercial Banking, Treasury, etc

The Role:

In this role you will be responsible for prospecting, soliciting, developing, and maintaining business relationships with strategic clients operating in the commercial sector, with a view to promoting and selling products and or services to grow the center’s business. You will use your in-depth technical and business skills to represent, negotiate and engage companies as part of strategic agreements. Ensuring consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability, and member, client, and partner satisfaction. You will also act as a leader to various parties and share your knowledge and expertise with unit members as necessary.

What you will achieve in this role:    

• Build and maintain personalized business relationships with current and potential clients to promote and sell the products and services.
• Act as an account manager by serving as the liaison between the business center and members/clients. Ensure proper usage and satisfaction with the products and services offered and analyze any source of dissatisfaction and or recommend solutions.
• Identify and analyze member and client needs by developing personalized solutions and preparing an integrated service offering. Negotiate applicable conditions with members and clients.
• Recommend strategies and solutions for attaining the business center’s objectives such as increased business volume, sound risk management, portfolio profitability, and improved business relationships.
• Continuously source business development opportunities that will increase the competitiveness of the products and services offered.
• Execute various promotional activities as part of the center’s business operations. Participate in targeted public relations activities and create a presence in the business community.
• Adhere to the current policies, practices, and standards, as well as the various laws governing the distribution of financial products and services.
• Actively listen to the needs of members and clients to ensure they are satisfied and refer them to the correct individual to address their concerns and provide appropriate solutions.

What you must bring to this role:

• Bachelor’s degree in business in a related field
• 8+ years of relevant experience, including 3 years in management
• Strong oral and written communication and speaking skills in English and French
• Knowledge of current financial, economic, political, and legislative events; including performing financial and market analysis
• Familiarity of financing and credit management practices related to businesses
• Deep understanding of loan and guarantee contracts, as well as the characteristics and credit risk inherent to the major commercial, industrial, and institutional markets
• Understands business credit authorization, monitoring, collection, the referral process, and recovery practices
• An individual who has strong networking and sales skills

Only those who are qualified will be contacted.

Customer Care Administrator

Toronto, ON

Our Client:

Our client is a fully diversified private property development company that has been carrying out land development, construction, and property management in Canada and the United States for more than 50 years. They are one of Toronto's most experienced and innovative real estate development companies and have earned a reputation for award-winning construction quality, beautiful designs, and efficient living spaces.

Position Overview:

The Customer Care Administrator acts as the first point of contact for homeowners, from post-purchase through to post-warranty periods, through providing exceptional customer service. The Administrator acts as a liaison to address and direct homeowner inquiries and concerns to the appropriate internal departments and/or outside agencies as well as work in partnership with our trades. Assists with customer care and warranty administration activities, and together with all other Departments, ensures The Best Homeowner Experience is delivered at each opportunity.

What you will achieve in this role:

• Answer all telephone calls and respond to homeowner telephone inquiries, includes taking detailed messages and distributing to appropriate personnel.
• Respond to homeowner inquiries in a timely manner and handle homeowner walk-ins.
• Keeping homeowners informed on the status of their home by completing ongoing Touchpoints
• Maintain, order and follow-up office and Construction supplies and organize and maintain office files.
• Research homeowner inquiries or concerns from start to resolution.
• Coordinating with the sales, back-office, and design teams to answer all owner inquiries pre and post construction.
• Maintain and update all spreadsheets and data as requested.
• Assist the Customer Care Coordinator with:
  • written correspondence to homeowners
  • scheduling visits (30-day, Year-end, 2nd-year etc.), and contact homeowners to remind them of their scheduled appointments
  • administrative support and back up
  • documentation of lists including signoffs and updating in computer system and assist in maintaining all warranty service requests in the system
  • Follow up on homeowner satisfaction with completed work and Update homeowners on outstanding work and explain maintenance and warranty coverage.
  • preparing home buyer welcoming packages and other info materials.
  • preparing and turnover occupancy packages for homeowners upon closing.
  • and any emergencies as necessary

What you must bring to this role:

• A minimum of 3 years office administration experience in a high volume or fast paced environment is required.
• Experience with new home warranty and service or other relevant experience in the residential building industry.
• Experience in conflict resolution in a customer service environment
• Understanding of OBC (Ontario Building Code) and CPG (Construction Performance Guidelines)
• Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners including the ability to deal professionally with irate/upset customers and de-escalate different situations.
• Excellent organizational skills with the ability to recognize and meet deadlines in a fast-paced work environment.
• Strong computer skills in Microsoft Office, particularly Outlook, Word, and Excel.

Only Qualified candidates will be contacted

Financial Controller

Vaughan, ON

Our Client:

Our client is a successful manufacturing company in the Concrete production Industry. Since 1964, they have been one of the top players in concrete flooring for all types of commercial projects. They are experts in their field.

Position Overview:

They are looking for an experienced Financial Controller to join their team and run the entire financial operation. The Financial Controller will be responsible for overseeing the financial activities of the organization, including budgeting, forecasting, financial reporting, and compliance. The Financial Controller will be overhauling their accounting department, to modernize their systems, implement controls, and ensure the smooth operation of the department. This is a great opportunity to join a growing company and make a real impact on their success.

What you will achieve in this role:

• Develop and maintain financial policies and procedures, by implementing new systems to achieve smooth operation.
• Prepare monthly financial statements and reports
• Monitor cash flow and ensure compliance with internal controls
• Oversee accounts payable/receivable functions
• Analyze financial data to identify trends and opportunities for improvement
• Manage audits, tax filings, and other regulatory requirements
• Provide guidance on investment decisions
• Ensure compliance with applicable laws and regulations

What you must bring to this role:

• Formal education in accounting
• CPA Designation (Preferred)
• 8+ years in a financial controller position, with experience leading and modernizing a department.
• Strong knowledge of accounting principles, practices, standards, laws, and regulations
• Preference to candidates with a Manufacturing and Costing background